An AI answering service for plumbers, HVAC and contractors that picks up every call

SpeakEdge answers your phone when you cannot. It finds out what the job is, where it is and how urgent it is, books the visit in your calendar, and sends you the details before you have put your tools down.

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  • Answers on the first ring
  • Books the visit in your calendar
  • Flags urgent jobs straight away
Assistant for a plumbing companyExample conversation
SpeakEdge Thanks for calling Northside Plumbing. What can we help you with?
Customer My water heater has stopped working. No hot water since this morning.
SpeakEdge Sorry to hear that. Is it a gas or an electric heater, and do you know roughly how old it is?
Customer Gas. Maybe ten years old.
SpeakEdge Thank you. Is there any water leaking around it, or is it only not heating?
Customer No leak, just cold water.
SpeakEdge Understood. We have a visit free tomorrow between 9 and 11 in the morning. Shall I book that for you?
Customer Yes, that works.
SpeakEdge Booked. What is the address, and is this the best number to reach you on?
Regional pages: Tradies in Australia AC and maintenance companies in the UAE

The call you miss is usually the job you lose

You are under a sink with both hands full when the phone rings in your pocket. By the time you have dried off and called back, forty minutes have passed. The customer has a leak coming through the ceiling. They did not wait. They rang the next name on the list, and that plumber is already on the way.

Home service customers rarely leave a voicemail and rarely call twice. Whoever answers gets the job. If you work alone or with a small crew, the hours you are earning are the same hours your phone goes unanswered.

A human answering service fixes the ringing but often passes on little more than a name and a number, so you still have to call back to find out what the job is.

Why home service calls go unanswered

It is the nature of the work

You are on a job

Hands full, on a roof, in a crawl space or driving between sites. Picking up means stopping the work you are being paid for.

Emergencies do not keep office hours

Burst pipes, a dead boiler in winter, a tripped main. The calls worth the most often come at night and on weekends.

Voicemail loses the customer

Someone with water on the floor wants a person now. Most hang up at the beep and dial the next company.

Messages arrive without the details

A missed-call text or a bare message tells you nothing about the job, so every lead still costs you a call back.

What happens when SpeakEdge answers instead

A Saturday evening call

  1. You are finishing another job across town and cannot pick up.

  2. It greets the caller with your business name and asks what has happened.

  3. What is leaking, where in the house, whether the water is turned off, the address and the best number to reach them.

  4. Because water is still running, your phone gets an alert at once with a summary of the call.

  5. They are told you have the details and will call within minutes. A routine job would be booked into a free slot in your calendar.

7:12 pm
Job request
Job
Leak through the ceiling
Water turned off
Not yet
Address
Taken down
Call back on
Customer's mobile
Urgency
Urgent
Status
Owner alerted

This is the sequence SpeakEdge is built to run. The customer and the job here are made up.

How the AI receptionist for contractors works

From ringing phone to booked job

  1. 1

    It answers your line

    Forward your business number to SpeakEdge, all the time or only when you do not pick up. It also works as a widget on your website and in WhatsApp.

  2. 2

    It asks the right questions

    The job, the address, how urgent it is, and anything you want to know before quoting, such as the make of the boiler.

  3. 3

    It books or escalates

    Routine jobs go into a free slot in your calendar. Urgent ones trigger an alert to you straight away.

  4. 4

    You get the full picture

    A summary, the recording and a transcript arrive by email or WhatsApp, so you can call back already knowing the job.

What you receive after every call

Enough to quote or turn up prepared

Urgent job

Leak coming through the kitchen ceiling, water still running. Customer is at home and wants a call back as soon as possible.

Job
Leak through the ceiling
Water turned off
Not yet
Address
Taken down
Call back on
Customer's mobile
Urgency
Urgent
Status
Owner alerted
Recording Transcript

  • The job

    What is wrong, in the customer's words, plus the answers to the questions you asked it to cover.

  • Where and who

    Name, address and the phone number to call back.

  • How urgent it is

    Emergencies are flagged and sent to you at once. Routine jobs wait in your list.

  • The booked slot

    For routine work, the visit is already in your calendar.

  • Recording, transcript and summary

    Read two lines, or listen to the whole call if you need to.

  • Repeat customers are recognised

    When the same customer calls again, the assistant remembers the earlier call.

An answering service that speaks your customers' language

In many towns a good share of customers are more comfortable in a language other than English. SpeakEdge speaks 50+ languages and switches during a call if the customer does.

You do not need a bilingual person in the office. The summary you receive is written in your language, whatever the customer spoke.

Voicemail, a human answering service or SpeakEdge

What each one does with a customer's call

VoicemailHuman answering serviceSpeakEdge
Answers the callNo, the customer hears a beepYes, when an agent is freeYes, every call, at once
Asks about the jobNoUsually name and number onlyYes, with the questions you choose
Books the visitNoSometimesYes, into your calendar
Flags an emergencyNoDepends on the agentYes, with an alert to your phone
What you receiveA recording, if they left oneA short messageSummary, recording, transcript and booking
How you payFreePer minute or per callA flat monthly plan from $49

Jobs SpeakEdge can take calls for

Set up with your own services, areas and prices

What are missed calls costing you?

Use your own numbers

0 in jobs each month, in your currency A simple estimate: missed calls per week, times 4.33 weeks, times job value, times the share you enter. It is your figures, not a promise.

What SpeakEdge does not do

It does not send a technician or decide your prices. It takes the call, books or escalates according to the rules you set, and leaves the quoting and the scheduling changes to you.

It only quotes prices you have given it, such as a call-out fee. For anything else it tells the customer you will confirm the cost.

Questions contractors ask about SpeakEdge

What is an AI answering service for plumbers and contractors?

It is a phone assistant that answers calls for a home service business when nobody can pick up. SpeakEdge asks what the job is, takes the address and contact number, books routine visits into your calendar and alerts you at once about emergencies.

How is it different from a human answering service?

A human answering service usually takes a name and a number. SpeakEdge answers every call immediately, asks the questions you choose about the job, books the visit, and sends you a summary with the recording, for a flat monthly price.

Can it handle emergency calls at night?

Yes. SpeakEdge answers at any hour. You decide what counts as urgent, and those calls trigger an alert to your phone with the details.

Do I need to change my phone number?

No. You forward your existing number to SpeakEdge, either always or only when you do not answer.

How much does it cost?

Plans start at $49 a month for 40 conversations of about five minutes each, and include setup of the assistant. There is a 14-day free trial with no credit card. The Starter plan is English only; other languages start on the Growth plan at $99 a month.

Will customers know they are talking to an AI?

The assistant speaks naturally and can be interrupted like a person. How it introduces itself is your choice when it is set up.

Stop losing jobs to a missed call

Start a free trial and SpeakEdge sets up your assistant with you

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