An after-hours AI answering service that picks up when your office is closed

SpeakEdge answers your business number at night, at weekends, on holidays and whenever your team is busy. It talks to the caller, takes down what they need, books the appointment and sends your team the details before the next morning.

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  • Nights, weekends and holidays
  • Every call answered at once
  • Urgent calls flagged to you
Assistant for a physiotherapy clinicExample conversation
SpeakEdge Thank you for calling Riverside Physio. We're closed right now, but I can help. What can I do for you?
Caller I hurt my back and want to see someone this week. Do you have anything?
SpeakEdge I'm sorry to hear that. Our physiotherapists have Tuesday at 10 am or Wednesday at 4 pm free. Which suits you?
Caller Tuesday at 10. Is there parking?
SpeakEdge Yes, there is free parking behind the clinic. I've booked you for Tuesday at 10 am. May I have your name and mobile number?
Caller Daniel Ortiz, and this number is fine.
SpeakEdge Thank you, Daniel. You're booked for Tuesday at 10 am. The team will see your details first thing tomorrow.

Half the calls that matter come when nobody is there

It is 8:30 on a Sunday evening. Someone has finally made up their mind and calls your business. The phone rings out, then a recorded message gives your opening hours. They hang up without leaving a voicemail and call the next business that comes up in their search.

Callers rarely ring twice. A missed call outside office hours is usually a customer who found someone else by Monday morning.

A human answering service fixes the ringing, but it is priced per call or per minute, often costs more at night, and usually passes on a name and a number with little else.

Why calls go unanswered after hours

The hours customers call are not the hours offices are staffed

People call after work

Evenings and weekends are when customers have time to call. Most offices are closed.

Peak hours overflow

Even in office hours, a second or third call at the same moment goes to voicemail.

Voicemail loses the caller

Most callers hang up at the beep. The few messages left say little about what they wanted.

Night staff are expensive

Paying someone to sit by the phone overnight rarely makes sense for a small business.

What happens when SpeakEdge answers instead

One Sunday evening call

  1. Your office closed at six. The call is forwarded to SpeakEdge.

  2. It greets the caller with your business name and asks how it can help.

  3. Fees, timings, location and what to expect, from your own information.

  4. It checks your calendar and books a free slot while the caller is on the line.

  5. A summary, the booking and the recording are waiting. Anything urgent was sent to you at once.

8:30 pm
After-hours call
Caller
Name and mobile taken
Wanted
First consultation
Asked about
Fees and parking
Booked
Tuesday, 10:00 am
Urgent
No
Team alerted
Summary by email

This is the sequence SpeakEdge is built to run. The caller and the business here are made up.

How the SpeakEdge answering service works

Set it up once, and it answers whenever you can't

  1. 1

    Forward your number

    Send calls to SpeakEdge after hours, at weekends, or whenever your line is busy or unanswered. You keep your existing number.

  2. 2

    It talks to the caller

    A natural conversation that answers questions from your own information, in the caller's language.

  3. 3

    It books or takes the details

    Appointments go into your calendar; other enquiries are written up with everything the caller said.

  4. 4

    You decide what is urgent

    Calls that match your urgent rules reach you straight away. Everything else waits in a summary for the morning.

What is waiting for your team in the morning

Every overnight call, written up

New enquiry overnight

Caller wanted a consultation next week and asked about parking. Booked for Tuesday at 10 am. Asked for a WhatsApp reminder.

Caller
Name and mobile taken
Wanted
First consultation
Asked about
Fees and parking
Booked
Tuesday, 10:00 am
Urgent
No
Team alerted
Summary by email
Recording Transcript

  • Who called

    Name and phone number, taken during the call.

  • What they wanted

    The reason for the call and the answers to the questions you set.

  • The booking

    Appointments already in your calendar.

  • What was urgent

    Calls that matched your urgent rules, and when you were alerted.

  • Recording, transcript and summary

    Read two lines or listen to the whole call.

  • Returning callers are recognised

    A regular customer calling again is not asked to start from the beginning.

Answering in the caller's language, day or night

After-hours callers include people who are more comfortable in another language. SpeakEdge speaks 50+ languages and switches during the call if the caller does.

The summary your team reads in the morning is in English, whatever language the caller used.

Voicemail, a human answering service or SpeakEdge

What each one does with a call at 8:30 pm on a Sunday

VoicemailHuman answering serviceSpeakEdge
Answers the callNo, the caller hears a recordingYes, when an agent is freeYes, every call, at once
Answers questions about your businessNoFrom a short scriptYes, from your own information
Books the appointmentNoSometimesYes, into your calendar
Takes calls at the same timeNoDepends on staffingYes
What your team receivesA message, if one was leftA short noteSummary, recording, transcript and booking
How you payFreePer call or per minute, often more at nightA flat monthly plan from $49

Calls SpeakEdge handles after hours

Set up with your own information and rules

What are after-hours calls costing you?

Use your own numbers

0 in business each month, in your currency A simple estimate: missed calls per week, times 4.33 weeks, times customer value, times the share you enter. It is your figures, not a promise.

What SpeakEdge does not do

It is not an emergency line. It does not give medical, legal or safety advice, and it does not replace emergency services. It answers questions from your information, books appointments and alerts you about the calls you mark as urgent.

It does not change your phone number or contract. Calls reach SpeakEdge through call forwarding that you or your phone provider set up.

Questions about the SpeakEdge answering service

What is an after-hours AI answering service?

It is an AI assistant that answers a business's phone outside office hours. SpeakEdge talks to the caller, answers questions from the business's own information, books appointments into the calendar and sends the team a summary and recording of each call.

How is it different from a human answering service?

A human answering service uses agents who take messages, usually priced per call or per minute. SpeakEdge answers every call at once, including several at the same time, books the appointment itself, and costs a flat monthly fee.

Can it answer only after hours?

Yes. You choose when calls are forwarded: after hours, at weekends, when the line is busy, or when nobody answers within a few rings.

What happens with urgent calls?

You set the rules for what counts as urgent. Those calls are sent to you straight away with the details, and everything else waits in a summary.

Do I keep my phone number?

Yes. You forward your existing number to SpeakEdge; customers still call the number they know.

How much does it cost?

Plans start at $49 a month for 40 conversations of about five minutes each, including setup of the assistant. There is a 14-day free trial with no credit card. The Starter plan is English only; other languages start on the Growth plan at $99 a month.

Answer every call, even when you're closed

Start a free trial and SpeakEdge sets up your answering service with you

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