An AI receptionist for tradies in Australia that answers while you are on the tools

SpeakEdge picks up your business line when you cannot. It finds out what the job is, which suburb it is in and how urgent it is, books the visit in your calendar, and sends you the details before smoko is over.

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  • Answers after hours and on weekends
  • Books the job in your calendar
  • Australian English voice
Assistant for a plumbing businessExample conversation
SpeakEdge Thanks for calling Bayside Plumbing. What can we help you with?
Customer The hot water has gone at one of my rentals. Tenant has had cold showers since this morning.
SpeakEdge Sorry to hear that. Is it a gas or an electric system, and do you know roughly how old it is?
Customer Gas. Probably ten years old.
SpeakEdge Thanks. Is there any water leaking around the unit, or is it only not heating?
Customer No leak. Just not heating.
SpeakEdge Understood. Which suburb is the property in, and do you need someone out today?
Customer Parramatta. Today if you can.
SpeakEdge I have marked it for today and passed it on. What is the best number for the plumber to ring you back on?
Other regions: Home services, all regions AC and maintenance companies in the UAE

A missed call is usually a job that went to another tradie

You are up a ladder in a roof space with your phone ringing in the ute. By the time you are down and call back, it is forty minutes later. The customer had a burst flexi hose under the kitchen sink. They rang the next plumber on Google, and he is already on his way.

People looking for a tradie rarely leave a voicemail and rarely ring twice. Whoever picks up gets the job. If you run a one-ute business or a small crew, the hours you are earning are the same hours your phone goes unanswered.

A virtual receptionist service fixes the ringing, but often passes on only a name and a number, so you still have to ring back to find out what the job is before you can quote it.

Why tradies miss calls

It comes with the work

You are on the tools

Hands full, under a house, on a roof or driving between jobs. Picking up means stopping the work you are being paid for.

After-hours calls are the valuable ones

A blocked drain on a Sunday or no power on a Friday night. The call-outs worth the most arrive when you have knocked off.

Voicemail sends them elsewhere

Someone with water through the ceiling wants a person now. Most hang up at the beep and ring the next number.

Messages come without the details

A missed-call text tells you nothing about the job, so every lead still costs you a call back before you can quote.

What happens when SpeakEdge answers instead

A Saturday afternoon call

  1. A tenant has no hot water. You are finishing a bathroom fit-out across town.

  2. It greets the caller with your business name and asks what has happened.

  3. What has failed, gas or electric, how old the system is, the suburb and the best number to call back.

  4. The manager wants it sorted today, so the summary reaches your phone at once.

  5. They are told you have the details and will ring shortly. A routine job would go into a free slot in your calendar.

3:40 pm
Job request
Job
Hot water system not heating
System
Gas, about 10 years old
Suburb
Parramatta
Call back on
Property manager's mobile
Urgency
Today
Status
Summary sent to owner

This is the sequence SpeakEdge is built to run. The customer and the job here are made up.

How SpeakEdge works for a trade business

From ringing phone to booked job

  1. 1

    It answers your line

    Divert your business mobile or landline to SpeakEdge, all the time or only when you do not pick up. It also sits on your website and answers WhatsApp.

  2. 2

    It asks the right questions

    The job, the suburb, how urgent it is, and whatever you need to know before quoting, such as the brand of the hot water system.

  3. 3

    It books or flags it

    Routine jobs go into a free slot in your calendar. Urgent ones are sent to you straight away.

  4. 4

    You get the full picture

    A summary, the recording and a transcript arrive by email or WhatsApp, so you ring back already knowing the job.

What you receive after every call

Enough to quote, or to turn up with the right parts

Urgent job

Hot water system has failed at a rental in Parramatta, tenant has no hot water. Property manager wants someone out today.

Job
Hot water system not heating
System
Gas, about 10 years old
Suburb
Parramatta
Call back on
Property manager's mobile
Urgency
Today
Status
Summary sent to owner
Recording Transcript

  • The job

    What is wrong, in the customer's words, plus the answers to the questions you asked it to cover.

  • Where and who

    Name, suburb or address, and the number to call back.

  • How urgent it is

    Same-day and emergency jobs are marked and sent to you at once.

  • The booked slot

    For routine work, the visit is already in your calendar.

  • Recording, transcript and summary

    Read two lines at the lights, or listen to the whole call later.

  • Repeat customers are recognised

    When a property manager or builder rings again, the assistant remembers the earlier call.

Answer every customer, in the language they speak

SpeakEdge answers in Australian English, and it can take a call in 50+ other languages, switching if the customer does. In suburbs where many households speak Mandarin, Arabic, Vietnamese or Hindi at home, that wins jobs other tradies cannot quote for.

The summary you receive is in English, whatever language the customer used.

Voicemail, a virtual receptionist or SpeakEdge

What each one does with a customer's call

VoicemailVirtual receptionist serviceSpeakEdge
Answers the callNo, the customer hears a beepYes, in business hoursYes, every call, at any hour
Asks about the jobNoUsually name and number onlyYes, with the questions you choose
Books the visitNoSometimesYes, into your calendar
Covers nights and weekendsNoOften costs extraYes
What you receiveA recording, if they left oneA short messageSummary, recording, transcript and booking
How you payFreePer call or per minuteA flat monthly plan from US$49

Trades SpeakEdge can take calls for

Set up with your own services, service area and call-out fees

What are missed calls costing you?

Use your own numbers

0 Australian dollars in jobs each month A simple estimate: missed calls per week, times 4.33 weeks, times job value, times the share you enter. It is your figures, not a promise.

What SpeakEdge does not do

It does not send someone out or set your prices. It takes the call, books or flags the job by the rules you give it, and leaves the quoting and any schedule changes to you.

It only quotes prices you have given it, such as a call-out fee. SpeakEdge plans are priced in US dollars, so the amount in Australian dollars moves with the exchange rate.

Questions Australian tradies ask about SpeakEdge

What is an AI receptionist for tradies?

It is a phone assistant that answers calls for a trade business when nobody can pick up. SpeakEdge asks what the job is, takes the suburb and contact number, books routine visits into your calendar and sends you urgent jobs straight away.

Does SpeakEdge work in Australia?

Yes. You divert your Australian business number to SpeakEdge, and it answers in Australian English at any hour. It also works on your website and WhatsApp.

How is it different from a virtual receptionist service?

A virtual receptionist service uses people who answer in set hours and usually take a name and a number. SpeakEdge answers every call immediately, asks about the job, books the visit and sends you a summary with the recording.

Do I need to change my phone number?

No. You keep your number and divert it to SpeakEdge, either always or only when you do not answer.

How much does it cost?

Plans start at US$49 a month for 40 conversations of about five minutes each, and include setup of the assistant. There is a 14-day free trial with no credit card. The Starter plan is English only; other languages start on the Growth plan at US$99 a month.

Can it handle after-hours emergency call-outs?

Yes. You decide what counts as urgent, and those calls are sent to your phone with the details as soon as the call ends.

Stop losing jobs to a missed call

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