A multilingual AI receptionist that answers in your customer's language

SpeakEdge answers your phone, website and WhatsApp in 50+ languages. It replies in the language the customer uses, switches if they switch mid-sentence, and sends your team the summary in English.

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  • 50+ languages
  • Switches language mid-call
  • 11 Indian languages built in
Assistant for a family law firmExample conversation
SpeakEdge Good afternoon, Carter & Lane, how can I help?
Caller Hola, ¿hablan español? Necesito una consulta familiar.
SpeakEdge Claro que sí. Con gusto le ayudo. ¿La consulta es sobre custodia, divorcio u otro tema?
Caller Custodia. ¿Cuánto cuesta la primera consulta?
SpeakEdge La primera consulta dura 45 minutos y el precio aparece en nuestra lista de tarifas. Tenemos libre el jueves a las 5 de la tarde. ¿Le viene bien?
Caller Sí, perfecto.
SpeakEdge Listo, queda reservada para el jueves a las 5. ¿Me da su nombre y un número de teléfono?

A customer who can't explain what they need doesn't book

A caller rings your office and starts in Spanish. Your receptionist answers in English. The caller tries again, slower, then says they will call back. They don't. They call a competitor whose website said "se habla español".

For many customers, the first language they use is the one they think in. Asking about a medical procedure, a property or a visa in a second language feels risky, so they choose the business that answers in their own.

A bilingual receptionist covers one extra language, during office hours. Your customers may speak five.

Why multilingual customers slip away

Four gaps a single-language front desk leaves

Staff speak one or two languages

Even a bilingual team covers a fraction of the languages customers speak.

The bilingual person isn't always on

The colleague who speaks the caller's language is off, busy or on another call.

Callers mix languages

Many people switch between English and their own language within one sentence.

Notes get lost in translation

When someone does help in another language, the rest of the team can't read what was agreed.

What happens when SpeakEdge answers

One call that starts in Spanish

  1. Your assistant greets them in English; the caller replies in Spanish.

  2. It carries on in Spanish without asking the caller to repeat anything.

  3. Cost, duration and what to bring, from your own information.

  4. A free slot in your calendar, confirmed in Spanish.

  5. The summary, booking and recording arrive, with the summary written in English.

5:10 pm
Enquiry in Spanish
Language
Spanish
Wanted
Family consultation
Asked about
Cost and duration
Booked
Thursday, 5:00 pm
Contact
Mobile number
Summary for team
In English

This is the sequence SpeakEdge is built to run. The caller and the business here are made up.

How the SpeakEdge multilingual receptionist works

One assistant, set up once, in every language your customers use

  1. 1

    Choose your languages

    Pick the languages your customers speak. Your information is written once, in your own language.

  2. 2

    It answers in theirs

    On the phone, your website and WhatsApp, it replies in the language the customer uses.

  3. 3

    It switches when they do

    If the customer changes language mid-conversation, SpeakEdge follows.

  4. 4

    Your team reads one language

    Every summary arrives in English, so anyone on the team can act on it.

What your team receives, whatever the language

Every conversation, readable by everyone

New enquiry, conversation in Spanish

Caller spoke Spanish, asked about a family consultation and the cost. Booked for Thursday at 5 pm. Summary written in English.

Language
Spanish
Wanted
Family consultation
Asked about
Cost and duration
Booked
Thursday, 5:00 pm
Contact
Mobile number
Summary for team
In English
Recording Transcript

  • The language used

    Which language the customer spoke, so the follow-up can be in it too.

  • What they wanted

    The request and their answers, summarised in English.

  • The booking

    Date and time, already in your calendar.

  • Recording and transcript

    The original conversation, word for word.

  • An alert when it happens

    Your team is told by email or WhatsApp as soon as the conversation ends.

  • Returning customers are recognised

    The assistant remembers earlier conversations, in any language.

Special call-out: built for India's languages

In India, a customer may start in English, switch to Hindi, and finish in Marathi. SpeakEdge was built in Pune for exactly that. It speaks 11 Indian languages: Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati, Punjabi, Odia and Indian English, with voices chosen for each language.

It works with Indian phone numbers, on WhatsApp, and on your website, and India plans are priced in rupees.

A bilingual answering service, an English-only assistant or SpeakEdge

What each one does with a caller who speaks Spanish, Arabic or Hindi

Bilingual answering serviceEnglish-only AI assistantSpeakEdge
Languages coveredUsually English and one otherEnglish50+, including 11 Indian languages
Follows a switch mid-callDepends on the agentNoYes
Available at any hourOften extra cost at nightYesYes
Summary your team can readIn the agent's notesEnglish onlyIn English, whatever the caller spoke
How you payPer call or per minuteVariesA flat monthly plan from $49

Languages SpeakEdge speaks

A selection of the 50+ languages available

What are language barriers costing you?

Use your own numbers

0 in business each month, in your currency A simple estimate: calls per week, times 4.33 weeks, times customer value, times the share you enter. It is your figures, not a promise.

What to know about languages

Languages are part of the Growth plan; the Starter plan is English only. Each assistant is set up for a group of languages, so a business serving both India and other countries can run one assistant for each.

Arabic is spoken in Modern Standard Arabic, not a regional dialect. SpeakEdge answers only from the information you provide and does not translate legal or medical documents.

Questions about the multilingual receptionist

What is a multilingual AI receptionist?

It is an AI assistant that answers a business's calls and messages in several languages. SpeakEdge replies in the language the customer uses, from 50+ languages, switches if the customer switches, and sends the team a summary in English.

Is it a replacement for a bilingual answering service?

For most enquiries, yes. A bilingual answering service covers one extra language with human agents, usually priced per call. SpeakEdge covers 50+ languages at any hour for a flat monthly fee, and books the appointment itself.

Which languages does it support?

50+ languages, including English, Spanish, French, German, Portuguese, Arabic, Mandarin Chinese and Japanese, and 11 Indian languages: Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati, Punjabi, Odia and Indian English.

Can it switch language in the middle of a call?

Yes. If the caller changes language, SpeakEdge follows without asking them to repeat themselves.

Does it work for businesses in India?

Yes. It speaks 11 Indian languages, works with Indian phone numbers and WhatsApp, and India plans are priced in rupees.

How much does it cost?

Languages are included from the Growth plan at $99 a month, with setup of the assistant and a 14-day free trial with no credit card. The Starter plan at $49 a month is English only.

Answer every customer in their own language

Start a free trial and SpeakEdge sets up your multilingual assistant with you

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