A WhatsApp AI agent that replies to every message and books the appointment

SpeakEdge answers your WhatsApp Business number the moment a customer writes. It answers their questions from your own information, asks what you need to know, books the appointment, and sends your team the whole conversation.

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  • Replies in seconds, at any hour
  • Books appointments in the chat
  • The same assistant as your phone and website
Assistant for a dental clinicExample conversation
Customer Hi, how much is teeth whitening? Can I come this Saturday?
SpeakEdge Hello! Teeth whitening at Brightsmile is listed in our price guide, and a dentist confirms the exact plan at your first visit. Saturday has free slots at 10:00 and 11:00 am. Which would you like?
Customer 11 is good
SpeakEdge Lovely. May I have your full name for the booking?
Customer Priya Menon
SpeakEdge Thank you, Priya. You're booked for Saturday at 11:00 am at Brightsmile Dental. We'll see you then, and you can reply here if you need to change it.

Customers message on WhatsApp because they expect a quick reply

A customer sees your advert on Instagram at 9 at night and taps the WhatsApp button. They type one line: how much is it, and can I come this Saturday? They are holding the phone, waiting. Nothing comes back. Ten minutes later they message the next business on their list.

WhatsApp feels like texting a friend, so customers judge a business by how fast it replies. A reply the next morning arrives after they have already booked somewhere else.

Most businesses answer WhatsApp from one shared phone, between other work. The busiest hours for messages are the hours that phone is in someone's pocket.

Why WhatsApp enquiries go unanswered

Four reasons a fast channel ends up slow

One phone, one person

The business WhatsApp sits on a single phone. When that person is busy or off duty, nobody replies.

Messages arrive in the evening

People message after work, from the sofa. That is after your team has gone home.

Auto-replies say nothing useful

"Thanks, we will get back to you" tells the customer you are not there. They keep looking.

Chats don't become bookings

Even when someone replies, the details stay buried in a chat thread and the appointment is never put in the calendar.

What happens when SpeakEdge answers your WhatsApp

One message on a Friday night

  1. They saw an advert and want to know the price and whether Saturday is free.

  2. In the language the customer wrote in, with an answer from your own price list.

  3. Name, the service, and which time suits them.

  4. It offers free slots from your calendar and books the one the customer picks.

  5. The customer gets a confirmation in the chat, and your team gets the booking and the conversation.

9:12 pm
WhatsApp enquiry
Asked about
Teeth whitening, price
Name
Taken in the chat
Preferred time
Saturday morning
Booked
Saturday, 11:00 am
Confirmation
Sent in WhatsApp
Team alerted
Email and WhatsApp

This is the sequence SpeakEdge is built to run. The customer and the clinic here are made up.

How the SpeakEdge WhatsApp agent works

From first message to booked appointment

  1. 1

    Link your WhatsApp Business number

    We connect your number through the WhatsApp Business platform and set the assistant up with you.

  2. 2

    It replies from your information

    Services, prices, opening hours, location and policies, in the customer's own words and language.

  3. 3

    It qualifies and books

    It asks the questions you choose, then books a free slot in your calendar.

  4. 4

    Your team takes over when needed

    Every conversation and booking reaches your team, and a person can step in at any point.

What your team receives from every chat

Nothing to copy out of WhatsApp

New booking from WhatsApp

Customer asked about teeth whitening, wanted the price and the earliest Saturday slot. Booked for Saturday at 11 am and confirmed in the chat.

Asked about
Teeth whitening, price
Name
Taken in the chat
Preferred time
Saturday morning
Booked
Saturday, 11:00 am
Confirmation
Sent in WhatsApp
Team alerted
Email and WhatsApp
Recording Transcript

  • Who it is

    The customer's name and WhatsApp number, captured from the chat.

  • What they asked

    The service, the questions they asked and the answers they were given.

  • The booking

    Date, time and service, already in your calendar.

  • The full conversation

    Every message, with a short summary at the top.

  • An alert when it happens

    Your team is told by email or WhatsApp as soon as a booking or a new enquiry arrives.

  • Returning customers are recognised

    When the same person writes again, or calls instead, the assistant remembers the earlier conversation.

One assistant for WhatsApp, your phone and your website

Customers move between channels. Someone may message on WhatsApp, then call the next day. SpeakEdge uses the same assistant and the same memory on all three, so the customer never has to repeat themselves.

It replies in the language the customer writes in, from 50+ languages, and your team receives the summary in English.

WhatsApp auto-reply, a basic chatbot or SpeakEdge

What each one does with a customer's message

WhatsApp auto-replyMenu-based chatbotSpeakEdge
Answers the actual questionNoOnly if it is in the menuYes, from your own information
Understands free text in any languageNoRarelyYes, 50+ languages
Books the appointmentNoSometimes, with fixed buttonsYes, in the conversation
Remembers the customer next timeNoNoYes, across WhatsApp, phone and website
What your team receivesNothingA chat logDetails, booking and summary

What customers can ask on WhatsApp

Set up with your own information

What are slow WhatsApp replies costing you?

Use your own numbers

0 in bookings each month, in your currency A simple estimate: late enquiries per week, times 4.33 weeks, times booking value, times the share you enter. It is your figures, not a promise.

What SpeakEdge does not do on WhatsApp

It does not send bulk promotional messages. It replies to customers who message you. WhatsApp's own rules apply: replies are free-form within 24 hours of the customer's last message, and anything later needs a template approved by WhatsApp.

It answers only from the information you give it, and it books only into free slots in your calendar. When a question falls outside that, it says your team will reply.

Questions about the SpeakEdge WhatsApp agent

What is a WhatsApp AI agent?

A WhatsApp AI agent is an assistant that replies to customers on a business's WhatsApp number without a person typing. SpeakEdge answers questions from the business's own information, asks qualifying questions, books appointments into the calendar and sends the team the conversation.

How is it different from a WhatsApp chatbot?

Most WhatsApp chatbots offer fixed menus and buttons. SpeakEdge understands free-text messages in 50+ languages, answers questions that are not in a menu, and books the appointment in the conversation.

Do I need the WhatsApp Business API?

Yes. The assistant works on a WhatsApp Business number connected through the WhatsApp Business platform. We set this up with you.

Can it book appointments on WhatsApp?

Yes. It offers free slots from your calendar, books the one the customer chooses, and confirms in the chat.

Can my team still reply themselves?

Yes. Every conversation reaches your team, and a person can step in at any point.

How much does it cost?

Plans start at $49 a month and include setup of the assistant, with a 14-day free trial and no credit card. The Starter plan is English only; other languages start on the Growth plan at $99 a month.

Reply to every WhatsApp message, even at 9 at night

Start a free trial and SpeakEdge sets up your WhatsApp assistant with you

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