An AI admissions assistant that answers every student enquiry

SpeakEdge talks to prospective students and parents on your website, phone and WhatsApp. It answers questions about courses, fees and eligibility, finds out what they are looking for, and books a call with your counsellor.

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  • Answers during admission season rush
  • Voice and chat in 50+ languages
  • Books counselling calls and campus visits
Assistant for a college admissions officeExample conversation
SpeakEdge Hello, this is the admissions assistant for Riverside College. How can I help?
Parent My daughter scored 82 percent. Is she eligible for the computer science degree?
SpeakEdge Yes. The computer science degree needs at least 60 percent with mathematics. Did she study mathematics in her final year?
Parent Yes, she did. What are the fees?
SpeakEdge Tuition is listed per year in our fee schedule, and I can have a counsellor send you the exact figure with hostel costs included. Would she need the hostel?
Parent Yes, we live in another city.
SpeakEdge Understood. Would you like to speak to an admissions counsellor tomorrow? They have 11 in the morning or 3 in the afternoon free.
Parent 11 is fine.
SpeakEdge Booked for 11. What number should the counsellor call?

Admission enquiries arrive all at once, and many are never answered

Results come out on a Tuesday. By Wednesday your admissions office has three hundred missed calls and an inbox nobody can clear. A parent wants to know whether their daughter's marks qualify for the science stream and what the hostel costs. They call twice, get the engaged tone, and fill in a form on another college's website instead.

For the rest of the year the problem is the opposite. Enquiries trickle in at nine at night from students comparing five institutes, and the answer arrives the next afternoon, after they have already shortlisted the two that replied first.

In both cases the student was interested and the course was right. Only the reply was missing.

Why student enquiries go unanswered

Four pressures every admissions office knows

Seasonal peaks

Enquiries multiply for a few weeks after results and deadlines. No office is staffed for its busiest fortnight.

Students research at night

Prospective students compare institutes in the evening, when counsellors have gone home.

The same questions, hundreds of times

Fees, eligibility, hostel, placement, last date. Counsellors repeat the basics and have little time left for guidance.

Parents prefer their own language

The student may read English, but the parent who decides often wants the answer in another language.

What happens when SpeakEdge answers

One enquiry on results day

  1. Their daughter's results came out today and they are comparing three colleges.

  2. By voice or by typing, in the language they prefer.

  3. Course details, fee structure, eligibility and deadlines, from the information you provide.

  4. Course of interest, marks, city, whether a hostel is needed, and a phone number.

  5. The slot goes into the counsellor's calendar, and the full enquiry is waiting for them in the morning.

9:40 pm
Student enquiry
Course
Computer science degree
Asked about
Eligibility and fees
Marks
82 percent, with mathematics
Hostel
Needed
Contact
Parent's mobile
Counselling call
Tomorrow, 11 am

This is the sequence SpeakEdge is built to run. The student and the college here are made up.

How the AI admissions assistant works

From first question to a booked counselling call

  1. 1

    It greets the enquirer

    On your admissions page, on your phone line during and after office hours, and in WhatsApp chat.

  2. 2

    It answers the common questions

    Courses, fees, eligibility, scholarships, hostel and deadlines, from your own prospectus and policies.

  3. 3

    It qualifies the applicant

    Course of interest, qualifications, location and intake, asked conversationally.

  4. 4

    It hands over to a counsellor

    With a booked call or campus visit, and a summary of everything already discussed.

What your admissions team receives

An enquiry a counsellor can pick up and continue

Counselling call booked

Parent asking about the computer science degree for a daughter with 82 percent, mathematics included. Needs a hostel. Call booked for 11 am.

Course
Computer science degree
Asked about
Eligibility and fees
Marks
82 percent, with mathematics
Hostel
Needed
Contact
Parent's mobile
Counselling call
Tomorrow, 11 am
Recording Transcript

  • Course of interest

    Which programme and intake the student asked about.

  • Background

    Qualifications, marks and anything else you ask the assistant to collect.

  • Contact details

    Student or parent name and the number to call.

  • The booked call or visit

    Already in the counsellor's calendar.

  • Recording, transcript and summary

    The counsellor knows what was asked before saying hello.

  • Which campaign brought them

    Each enquiry is traced to the advert or page behind it, so you can see which spending produces applicants.

Answer students and parents in their own language

The student and the parent do not always prefer the same language. SpeakEdge speaks 50+ languages and switches during the conversation, so each of them hears the answer in the one they are comfortable with.

For institutions that recruit from other regions or from abroad, that removes the need for a counsellor for every language during the busiest weeks of the year.

Enquiry form, education chatbot or SpeakEdge

What each one does with a student's question

Enquiry formScripted education chatbotSpeakEdge
Answers eligibility and fee questionsNoOnly from a fixed menuYes, from your prospectus
Handles a peak of enquiriesCollects them for laterYesYes, by voice and chat at once
Speaks, as well as typesNoNoYes
Books a counselling callNoRarelyYes, into the counsellor's calendar
What the counsellor receivesName, phone, courseA chat logCourse, background, contact, recording and summary

What SpeakEdge can answer for applicants

Set up with your own prospectus and policies

What are unanswered enquiries costing you?

Use your own numbers

0 in fees each month, in your currency A simple estimate: missed enquiries per week, times 4.33 weeks, times fee value, times the share you enter. It is your figures, not a promise.

What SpeakEdge does not do

It does not make admission decisions. It tells an applicant what your published criteria say and passes them to a counsellor; the offer of a place stays with your admissions team.

It answers only from the information you give it. When a question falls outside that, such as an unusual qualification, it says a counsellor will confirm.

Questions admissions teams ask about SpeakEdge

What is an AI admissions assistant?

An AI admissions assistant is a voice and chat assistant that answers prospective students and parents for a school, college or institute. SpeakEdge answers questions about courses, fees and eligibility from your prospectus, collects the applicant's details and books a counselling call.

How is it different from an education chatbot?

A typical education chatbot offers a menu of typed answers on the website. SpeakEdge also speaks, works on your phone line and WhatsApp, answers questions outside a fixed menu using your own information, and books the call with a counsellor.

Can it cope with the admission season rush?

Yes. It holds many conversations at the same time, so a peak after results day does not produce missed calls.

Which languages does it support?

SpeakEdge supports 50+ languages and can change language during a conversation. The Starter plan is English only; other languages start on the Growth plan at $99 a month.

Does it replace admissions counsellors?

No. It handles the repeated first questions and the booking, so counsellors spend their time on guidance and on applicants who are ready to talk.

How long does setup take?

The website widget is one line of code, and plans include setup of the assistant from your prospectus and fee schedule.

Answer every applicant, even on results day

Start a free trial and SpeakEdge sets up your admissions assistant with you

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