An AI medical receptionist that answers every patient enquiry

SpeakEdge answers patients on your phone line, your website and WhatsApp. It handles the questions your front desk repeats all day, takes the patient's details, and books the consultation.

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  • Answers when the front desk is busy
  • Books consultations in your calendar
  • 50+ languages
Assistant for a multi-speciality clinicExample conversation
SpeakEdge Hello, you have reached Greenfield Clinic. How can I help you?
Patient Does your skin specialist see children? My son is nine.
SpeakEdge Yes, Dr. Rao sees both children and adults. Would you like to book a consultation for your son?
Patient Yes. What does it cost?
SpeakEdge A first consultation is charged at the clinic's standard fee, which I can confirm by message along with the booking. Dr. Rao is available on Thursday at 5 pm or Saturday at 11 am. Which is better?
Patient Saturday at 11.
SpeakEdge Booked for Saturday at 11. May I have your son's name and a number we can reach you on?

The front desk cannot answer the phone and look after the waiting room

It is ten on a Monday morning. Your receptionist is checking in a patient, another is waiting to pay, and the phone has been ringing for a minute. The caller wants to know whether the dermatologist sees children and what a first visit costs. Nobody picks up. They try the clinic two streets away.

After six in the evening the phone goes to a recorded message. That is when people who work all day finally have time to arrange an appointment.

The clinic paid for the advert or earned the recommendation that made the patient call. The appointment was lost in the last step, at the phone.

Why patient enquiries go unanswered

Four everyday reasons

The front desk is with a patient

Check-in, billing and questions at the counter come first, so calls wait or ring out.

Patients call after work

Evenings and weekends are when people arrange care, and when most clinics are closed.

The same questions all day

Timings, fees, which doctor, what to bring. Staff repeat the basics dozens of times.

Some patients would rather not ask a person

For sensitive concerns, people often prefer to ask privately before they speak to staff.

What happens when SpeakEdge answers

One evening enquiry

  1. The clinic closed at six. They want a skin consultation for their son.

  2. It greets them with the clinic's name and asks how it can help.

  3. Which doctor sees children, consultation fees and timings, from the information the clinic provides.

  4. Patient name and age, the reason for the visit in the caller's words, and a contact number.

  5. Into a free slot in the doctor's calendar, and the front desk sees it in the morning.

7:30 pm
Patient enquiry
Reason
Skin consultation
Doctor
Dr. Rao, dermatology
Patient
Son, age 9
Contact
Parent's mobile
Appointment
Saturday, 11 am
Status
On the front desk list

This is the sequence SpeakEdge is built to run. The patient and the clinic here are made up.

How the AI receptionist for clinics works

From ringing phone to booked consultation

  1. 1

    It answers every channel

    Your phone line, a widget on your website and WhatsApp, during and after clinic hours.

  2. 2

    It answers routine questions

    Doctors and specialities, timings, fees, location and what to bring, from your own information.

  3. 3

    It takes the patient's details

    Name, reason for the visit, preferred doctor and time, and a contact number.

  4. 4

    It books and informs your team

    The appointment goes into the calendar, and the front desk receives a summary with the recording.

What your front desk receives

The appointment and the context, without a call back

Consultation booked

Parent booking a skin consultation for a nine-year-old son. Asked whether the dermatologist sees children and about the fee.

Reason
Skin consultation
Doctor
Dr. Rao, dermatology
Patient
Son, age 9
Contact
Parent's mobile
Appointment
Saturday, 11 am
Status
On the front desk list
Recording Transcript

  • Patient details

    Name, age where relevant, and the contact number.

  • Reason for the visit

    In the patient's own words, so the right doctor and slot are chosen.

  • The booked consultation

    Doctor, date and time, already in the calendar.

  • Recording, transcript and summary

    For staff to check anything before the patient arrives.

  • Returning patients are recognised

    A patient who calls again is not asked to repeat everything.

  • Which advert brought them

    Each enquiry is traced to the campaign or page behind it, so you can see which spending produces appointments.

Speak to patients in the language they are comfortable in

People describe a health concern most accurately in their own language. SpeakEdge speaks 50+ languages and switches during a call if the patient does.

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Voicemail, a medical answering service or SpeakEdge

What each one does with a patient's call

VoicemailHuman answering serviceSpeakEdge
Answers the callNoYes, when an agent is freeYes, every call, at once
Answers questions about the clinicNoLimited to a scriptYes, from your own information
Books the consultationNoSometimesYes, into your calendar
Works on website and WhatsAppNoNoYes
What your team receivesA message, if one was leftA short noteDetails, reason for visit, recording and booking

What SpeakEdge can answer for patients

Set up with your clinic's own information

What are unanswered calls costing your clinic?

Use your own numbers

0 in appointments each month, in your currency A simple estimate: missed calls per week, times 4.33 weeks, times patient value, times the share you enter. It is your figures, not a promise.

What SpeakEdge does not do

It does not give medical advice, diagnose, or decide how urgent a condition is. It answers practical questions about the clinic and books the consultation. It is not a substitute for emergency services.

It answers only from the information you give it. Rules on patient data differ by country, so check your local requirements before you connect it to patient records.

Questions clinics ask about SpeakEdge

What is an AI medical receptionist?

An AI medical receptionist is a voice and chat assistant that answers patients for a clinic or hospital. SpeakEdge answers routine questions about doctors, timings and fees, takes the patient's details and books consultations, on the phone, the website and WhatsApp.

How is it different from a medical virtual receptionist service?

A medical virtual receptionist service uses remote staff who answer during set hours and usually take a message. SpeakEdge answers every call immediately at any hour, books the appointment itself, and sends your team a summary with the recording.

Does it give medical advice?

No. SpeakEdge handles practical enquiries and bookings. Clinical questions go to your doctors, and it is not a substitute for emergency services.

Can it book into our existing calendar?

Yes. It books into the Google Calendar you connect.

Does it work for dental and specialist clinics?

Yes. It is set up with your own services, doctors and fees, whether the practice is dental, dermatology, fertility or multi-speciality.

How much does it cost?

Plans start at $49 a month and include setup of the assistant, with a 14-day free trial and no credit card. The Starter plan is English only; other languages start on the Growth plan at $99 a month.

Answer every patient, even when the front desk is busy

Start a free trial and SpeakEdge sets up your clinic's assistant with you

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