An AI concierge for hotels, resorts and homestays that answers every booking enquiry

SpeakEdge talks to guests on your website, your phone line and WhatsApp. It answers questions about rooms, rates and the property, takes down their dates and group size, and hands your team an enquiry that is ready to confirm.

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  • Answers at any hour
  • Website, phone and WhatsApp
  • 50+ languages
Varun, the resort's AI assistantResort booking call
2 min 8 sec
SpeakEdge Hello Hamid! Thank you for calling Dandeli Kali Jungle Stay. This is Varun, how may I help you today?
Caller Hey Varun. I'm looking for a corporate booking for about 25 people, coming weekend.
SpeakEdge That sounds wonderful, Hamid! For a group of 25, we have wonderful eco friendly cottages and tents. What dates are you planning for your stay?
Caller I'm not sure of the dates, but it would be next month, around the first week.
SpeakEdge Next month in the first week sounds like a great time for your team! How many nights would you like to stay, one or two?
Caller Two nights.
SpeakEdge Two nights is a fantastic choice for a corporate getaway! Are you preferring our eco friendly cottages or our camping tents for the team?
Caller I don't know if one will suffice for the whole group, so you can use both and see how we fit.
SpeakEdge We can easily mix both cottages and tents for your group of 25! May I have your email address so I can send the detailed tariff card over to you?
Caller Send it over on phone.
SpeakEdge We can certainly send the details over to your WhatsApp on 1122334455! Is there anything else you would like to know about the stay or activities?
Caller No, I think I'm good.
SpeakEdge Wonderful! Someone from our team will reach out to you shortly to confirm everything. Have a great day!
Caller Thank you, you too.
SpeakEdge Thank you, Hamid! Have a wonderful day, and we look forward to hosting your team at Dandeli Kali Jungle Stay!

Where a direct booking is usually lost

A guest finds your property on a travel site, likes the photos, and opens your own website to see whether booking direct is cheaper. Before paying, they have one question. Is the pool heated in December? Can you arrange a pickup from the airport? Is there a room that fits two adults and three children?

It is 10:40 at night. The reservations desk closed at eight. There is a contact form and a phone number that rings out. The guest goes back to the travel site, where a button says Book now, and you pay commission on a guest who was already on your website.

Nothing was wrong with the property or the price. The guest had a small question, nobody was there to answer it, and the booking went through the channel that costs you most.

Why hotel and resort enquiries go unanswered

Four ordinary situations, none of them anybody's fault

Questions the website cannot answer

Guests ask about their own trip: an early check-in after a night flight, a cot in the room, a vegetarian kitchen, a ground-floor room for a grandparent. A rooms page lists features. It cannot answer a question.

The front desk is busy with guests

At check-in time the person who answers the phone is also handing over keys. Calls ring out during the two hours of the day when most of them arrive.

People plan holidays in the evening

Trips get planned after dinner and on weekends, and by guests in other time zones. Those are the hours a small property has nobody on reservations.

Group and event enquiries need a conversation

A wedding party, a company offsite or three families travelling together cannot be handled by a booking engine. Someone has to ask how many rooms, which dates, what budget.

What happens when the same guest finds SpeakEdge

The same evening, with SpeakEdge on the website

  1. They came from a travel site to compare the direct price, and they have a question about the pool.

  2. The assistant offers to help. The guest can speak to it, or type if someone is asleep in the next room.

  3. It knows your room types, rates, policies and facilities because you gave it that information. It does not guess. If the answer is not in what you provided, it says your team will confirm.

  4. Dates, number of adults and children, room preference, the occasion, and a phone number or WhatsApp number to reach them on.

  5. A summary arrives by email or WhatsApp with everything the guest said. In the morning, reservations confirms the booking with one call or message.

10:40 pm
Booking enquiry
Asked about
Heated pool, airport pickup
Dates
19 to 22 December, 3 nights
Guests
2 adults, 2 children
Room
Family suite
Reach on
WhatsApp
Status
Sent to reservations

This is the sequence SpeakEdge is built to run. The property and the guest here are made up.

How the AI receptionist for hotels works

From first question to an enquiry your team can confirm

  1. 1

    It greets the guest

    On your website through a small widget, on your phone line, or in WhatsApp chat. The guest chooses to talk or type.

  2. 2

    It answers their questions

    Rooms, rates, availability as you have described it, check-in times, facilities, food, directions and transfers, all from the information you provide.

  3. 3

    It qualifies the enquiry

    Dates, guests, room type, budget and occasion, asked the way a good reservations agent would ask them.

  4. 4

    It hands over to your team

    You receive the full enquiry with a recording, a transcript and a summary. It can also book a call-back slot in your calendar.

What your reservations team receives

Every conversation becomes an enquiry you can act on

New booking enquiry

Family of four, three nights from 19 December. Asked whether the pool is heated. Wants the rate and availability confirmed on WhatsApp.

Asked about
Heated pool, airport pickup
Dates
19 to 22 December, 3 nights
Guests
2 adults, 2 children
Room
Family suite
Reach on
WhatsApp
Status
Sent to reservations
Recording Transcript

  • The trip details

    Dates, number of nights, adults and children, room preference, budget and the occasion, captured from the conversation.

  • How to reach the guest

    Name and phone or WhatsApp number, so the follow-up goes to the right place.

  • Recording, transcript and summary

    Read the two-line summary, or listen to the call if you want to hear how the guest put it.

  • An alert when it happens

    The enquiry reaches your team by email or WhatsApp as soon as the conversation ends.

  • Returning guests are recognised

    When the same guest calls or messages again, the assistant remembers the earlier conversation and does not start over.

  • Which advert brought them

    Each enquiry is traced back to the campaign or page the guest came from, so you can see which spending produces bookings.

A hotel assistant that speaks the guest's language

Guests book more easily in the language they think in. SpeakEdge speaks 50+ languages, and it can switch language in the middle of a conversation if the guest does.

For a property that draws guests from several countries or regions, that means the family calling from abroad and the couple from the next state are both answered properly, without a multilingual person on every shift.

Contact form, hotel chatbot or SpeakEdge

What each one does with a guest's question

Contact formScripted hotel chatbotSpeakEdge
Answers a specific questionNoOnly questions it was scripted forYes, from your property's information
Works after hoursCollects a messageYesYes, on website, phone and WhatsApp
Speaks, as well as typesNoNoYes
What your team receivesName, email, a short noteA chat logDates, guests, room, budget, contact, recording and summary
Handles group enquiriesNoRarelyAsks the follow-up questions a group needs

What SpeakEdge can answer for your guests

Set up with your property's own details

What are unanswered enquiries costing you?

Use your own numbers

0 in bookings each month, in your currency A simple estimate: missed enquiries per week, times 4.33 weeks, times booking value, times the share you enter. It is your figures, not a promise.

What SpeakEdge does not do

It does not confirm a booking or take a payment on its own. It collects the enquiry and passes it to your team, who confirm it through your usual booking system. We built it that way on purpose, so a person stays in control of rates and availability.

It also does not invent answers. It works from the information you give it about your property, and when a guest asks something outside that, it says your team will get back to them.

Questions hotels and resorts ask about SpeakEdge

What is an AI concierge for hotels?

An AI concierge for hotels is a voice and chat assistant that answers guest questions and takes booking enquiries without a person on duty. SpeakEdge runs on a hotel's website, phone line and WhatsApp, answers from the property's own information, and sends each enquiry to the reservations team.

How is this different from a hotel chatbot?

A scripted hotel chatbot follows fixed menus and typed replies. SpeakEdge holds a spoken or typed conversation, answers questions it was not specifically scripted for using the details you provide, and captures the full enquiry: dates, guests, room preference, budget and contact number.

Does SpeakEdge work for small resorts and homestays?

Yes. A small property gains the most, because it rarely has someone on reservations in the evening. Plans start at $49 a month and include setup of the assistant.

Can the AI confirm a booking or take payment?

No. SpeakEdge captures the enquiry and hands it to your team to confirm through your own booking system. It can book a call-back slot in your calendar.

Which languages does it speak?

SpeakEdge supports 50+ languages and can switch language during a conversation. The Starter plan is English only; other languages start on the Growth plan at $99 a month.

How long does setup take?

The website widget is added with one line of code, and plans include onboarding and setup of the assistant. You provide your room types, rates, policies and common questions.

Stop losing direct bookings to an unanswered question

Start a free trial and SpeakEdge sets up your property's assistant with you

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